FAQ

• Any item displayed with an “Add to Cart” option may be purchased directly through our website. Simply select your desired piece, add it to your cart, and complete your order through our secure checkout.

If a piece you are interested in is currently unavailable, we invite you to contact one of our Advisors. They will be pleased to provide further information regarding availability or assist with suitable alternatives, where possible.

Should you wish to update or cancel your order, please contact an Advisor as soon as possible by email or online inquiry. While we will make every effort to assist, changes may be subject to the order’s processing status.

Some Maison Quintessence creations are one-of-a-kind and cannot be replicated. As natural crystals are inherently unique in their formation, colour, and texture, each piece carries its own distinct character. Limited editions may also be offered depending on material availability.

Yes. All Maison Quintessence creations are presented in our exclusive signature packaging, thoughtfully designed to elevate the gifting experience. For more information, please visit The Art of Gifting to learn more about our packaging and presentation.